Operator guide
Operations manual for venue partners, managers, and admins running ShowBravo behind the scenes.
1. Admin access
Operator accounts start as a regular signup; we then flip profiles.role to 'moderator' or 'admin' in the database. During beta the (Inpica) team grants access manually — sign up first, then email help@inpica.com requesting permissions.
2. Admin dashboard
/admin/dashboard surfaces the headline metrics — 24h revenue, signups, payment success rate, hourly traffic — at a glance. Slack and email alerts are configured at /admin/settings.
3. Event management
/admin/events lists both direct (Stripe-checkout) and affiliate events. Affiliate events redirect users to the partner site (GetYourGuide, Tiqets, Klook, Ticketmaster); click telemetry lands in /admin/affiliate-stats.
4. Dispute handling
Refund requests queue up at /admin/disputes. If the operator doesn't respond within 7 days the dispute auto-escalates. Suspected refund-policy violations are logged to audit_log for quarterly review.